What is Report + Support?
Report + Support is an online tool developed by Culture Shift where staff and students can report issues of Harassment and Sexual Misconduct anonymously or via contacting an advisor to discuss. Report + Support is also home to information about internal and external support, policies and procedures.
Who can make a report?
Trinity Laban students and staff can make a report through Report + Support. Visitors may also use Report + Support or they can report complaints through the commercial complaints procedure.
What happens when someone makes an anonymous report?
The report will be viewed by one of the administrators who will first review the report to identify any risks that relate to duty of care. If no immediate risk is identified, no further, direct action will be taken. If any identifiable information is provided, the administrator will then remove the identifiable information.
The information kept will be for trend analysis and inform proactive prevention.
What is the difference between anonymous and named reports?
Trinity Laban does not know who has made an anonymous report, and therefore cannot reach out and provide support. If someone wants to receive support or consider informal or formal options to address a concern, they could make a named report and speak to an advisor.
What happens when someone wants to contact an advisor?
An advisor may be a Student Services Advisor, Senior Counsellor, a member of the Quality & Governance Team, or a People Services Advisor. The administrators assign a case to an advisor based on whom the person making the report has indicated they would like to be contacted by. Each of the advisors are provided with a login and can only access cases that are assigned to them.
The advisor receives an email notification that a case has been assigned to them – no identifiable information is provided within this email alert. The advisor then logs into Report + Support to access information provided using their personal login details. The advisor then makes contact with the person who has made the report and they may arrange a meeting to discuss the report and any next steps.
What action can you take from anonymous reports?
Information provided within anonymous reports will be used as statistical data to understand what is happening and to inform proactive prevention work. The Quality & Governance Team and People & Organisational Development Department will work with areas identified to address any concerning trends.
How will Trinity Laban manage malicious complaints?
If a report is found to be malicious or vexatious, such reports will be addressed under existing student and staff procedures.
What do you do with the information gathered from anonymous reports?
Trinity Laban will use the data to understand issues occurring in the Trinity Laban communities. For instance, if we discovered a number of reports of a specific type of unacceptable conduct was arising in a specific department or programme, targeted action can be taken.
Trinity Laban will use the data to understand issues occurring in the Trinity Laban communities. For instance, if we discovered a number of reports of a specific type of unacceptable conduct was arising in a specific department or programme, targeted action can be taken.
What do you do with the data gathered from advisor reports?
The data collected from Report + Support is used to produce anonymised annual reports. These reports would include the number of cases, most reported types of harassment and location.
How secure is the data and information sent through the system?
Data held on Report + Support is GDPR compliant and further information about how data is collected and stored is outlined in the Privacy Notice. The system has been security tested by both the developer, Culture Shift, and by Trinity Laban.
How long is data sorted on the system?
We will only retain personal data for as long as necessary to fulfil purposes we collected it for. We will keep records of reports one year from case closure on the Report + Support system as outlined in the Privacy Notice. All personal data will be kept according to the Records Retention Schedule.
Who are the administrators on the system?
Joseph Wengraf (Assistant Registrar, Quality & Governance).